South Coast Garden Maintenance

Legal

Privacy Policy

Last updated: February 2025

1. Who We Are

South Coast Garden Maintenance is a sole trader business operated by Ché Ornsby, based in Henfield, West Sussex. We provide domestic and commercial garden maintenance services across the south coast.

Contact: info@scgmaintenance.com | 07939 930867

2. What Data We Collect

When you use our website or contact us, we may collect the following personal information:

  • Your name
  • Email address
  • Phone number
  • Details about the service you require
  • Your message content

We also collect anonymous usage data through cookies (see Section 6).

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiry or quote request
  • Provide the garden maintenance services you have requested
  • Communicate with you about appointments and scheduling
  • Send you relevant information about our services (only with your consent)

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

  • Consent: When you submit the contact form or accept cookies
  • Legitimate interest: To respond to enquiries and provide our services
  • Contractual necessity: To fulfil garden maintenance services you have engaged us for

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

  • Enquiry data: Up to 12 months after your last contact
  • Client records: Up to 6 years after the last service provided (for tax and legal purposes)

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Essential cookies: Required for the website to function (e.g., cookie consent preference). These do not require consent.

Analytics cookies: Help us understand how visitors use our site. These are only set with your consent.

You can manage your cookie preferences at any time using the cookie banner on our website, or by adjusting your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify any inaccurate or incomplete data
  • Erase your personal data (the "right to be forgotten")
  • Restrict or object to processing of your data
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us at info@scgmaintenance.com.

8. Data Security

We take reasonable measures to protect your personal data from unauthorised access, alteration, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our server.

9. Third-Party Services

Our website may use the following third-party services:

We do not use any social media tracking pixels or third-party advertising services.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk | Helpline: 0303 123 1113